Treatment. Cropped image of female senior patient being treated by female doctor with medical equipment.
What We Treat
  • CVA Stroke Recovery & Cardiac Illness
  • Muscular Skeletal Issues
  • Neurological Disorders
  • Respiratory Illness Recovery and Management
Cropped image of male senior patient giving a thumbs-up in response to being tended by female nurse and a nun on staff.
How We Treat
  • Physical Therapy, Occupational Therapy, Speech Therapy
  • Pain Management
  • IV Therapies, including PICC Lines and Mid-Lines
  • Wound Care

Coronavirus Outbreak- Lets keep our community safe, together

TO:   Providence Rest Family Members and Residents

FROM:  Sr. Selene Mary Flores CEO, Richard J. Lohne Administrator

DATE:  July 15, 2020

RE: Family Visitation Update

As you are all aware nursing homes in NYS were required to restrict visitation at the outset of the Coronavirus pandemic back in March as directed by the Governor’s executive order.

We have assured you right along that as soon as possible we would begin visitation. Very recently on July 10th we received revised orders from Governor Cuomo and Health Commissioner Zucker regarding nursing home visitation.  This guidance does offer some hope for resuming visitation in early August at Providence Rest however it also sets thresholds for resuming visitation.

Limited visitation can only begin after multiple conditions are met and plans are submitted.  There are several preconditions in the Governors order needed in order to initiate visitation the most important of which are described as follows:

  1. The facility must not have reported any new resident or staff Covid19 positive results to NYSDOH in the last 28 days.
    • We had a positive result on July 29th therefore August 25th would be the earliest time we could re-start visits based on the NYSDOH 28 day mandate (subject to change).
    • Any new positive cases with staff or residents after initiating visits would end visitation immediately in accordance with NYSDOH requirement and re-start the 28 day clock.
  2. The facility must have undergone an Infection Control Survey on or after May 1st and be in substantial compliance (we currently meet this requirement as we received no citations on our review completed June 26th).
  3. The facility must complete and submit an acceptable Safety Plan to NYSDOH.
  4. The facility must be in full compliance with all regulations and executive orders related to the Covid19 Public Health Emergency with attestations in place with NYSDOH.

Once all these and other lesser hurdles are met we could start visitation again.  This would be much different than what we previously remember and were accustomed to in the past.  No visits to resident areas would be allowed, but rather all visits would be scheduled in advance with Activities at extension #8384 much like our current process with Pod and Skype visits.  Additionally, the visits would be conducted in our auditorium to limit exposure and manage the 10 person maximum that can be here at one time (residents, staff and visitors all count).

Visits would be restricted to certain times for protocol compliance and staff availability.  Social distancing, hand washing, sanitation of areas after each visit, and PPE usage would be enforced.  Finally, health status screening, attestations regarding areas to which you recently traveled and demographic information will need to be provided at the time of each visit.  No food or other items will be allowed during visitation to minimize exposure.  Visits will be limited to 30 minutes once weekly per individual to allow everyone a chance to visit.

All of us at Providence Rest understand the sacrifice you have made and look forward to welcoming everyone back.  We will be expected to assure all visits are in full compliance in order to ensure minimum risk to our residents, staff and visitors. Please monitor our website as we near our August 25th projected opening date (subject to change based on the preconditions described previously).  Find updates and a link to our facility visitation policy at www.providencerest.org.

Thank you for your continued dedication to Providence Rest and for the privilege of serving your loved one each day.

VISITATION UPDATE

August 7th, 2020

We are looking forward to resuming visitation after we have complied with updated state mandate that was issued on July 10th 2020 by Governor Cuomo and Commissioner Zucker.  This guidance requires no new confirmed staff or resident cases in the last 28 days and becomes effective 5 days after the issuance of the July 10th memorandum. Our last Staff COVID positive lab test was on July 29th, which means that if we receive no further positive results we will be able to initiate visitation on August 25th, 2020 (subject to change). Through the Glass Visits will continue until Friday August 21st. 

  • All visitation appointments MUST be made through the Recreation Department by calling 718-514-8384.  We will begin taking reservations on Thursday August 20th. The visitation process will be conducted Sunday – Tuesday and Thursday – Saturday in increments of 30 minutes are as follows:
  • 11:00am – 11:30am
  • 11:30am – 12:00pm
  • 1:30pm – 2:00pm
  • 2:00pm – 2:30pm
  • 2:30pm – 3:00pm
  • 3:30pm – 4:00pm
  • 4:00pm – 4:30pm
  • 4:30pm – 5:00pm

(Please note: There will be no visitation on Wednesdays until further notice)

  • In order to facilitate between communication with you and your loved one, we are making phone service available to all residents until visitation resumes.  Please call the front desk for individual room telephone numbers.
  • The Recreation Department will be offering video chat visiting as well as “through the glass visits”. Please visit the Facebook page to the right for more information or to schedule your visit.
  • To see our In Person Visitation Policy, please click here

Daily Update- August 11th 2020

  • We are pleased to announce that Providence Rest received their mandated infection control survey from NYSDOH and achieved a PERFECT score with no citations noted!  This follows our 5 Star result from our January NYSDOH annual inspection.
  • We have followed NYSDOH guidance and developed a “cohort” area for all the COVID-19 positive residents and residents under investigation for COVID-19 (called PUI- person under investigation). Additionally, newly admitted hospital patients are also being quarantined for observation on Unit 2C.  We are not taking COVID positive patients from any hospital. Families will be notified immediately if a transfer to this unit is being initiated.
  • We currently have 0 COVID positive patients and 0 COVID expiration in the last 24 hours.
  • All COVID positive,  PUI patients and hospital observation patients are being cohorted on 40 bed Unit 2C.
  • Families will be notified immediately if any resident is diagnosed with the virus or suspected of the virus (PUI).
  • Staffing is being monitored at the highest levels every shift.
  • Over 2,500 video calls between residents and family members have been conducted, as well as hundreds of phones calls between staff and family members.
  • Our Through the Glass Visitor Pod has been a huge success with over 400 successful visits completed.  We are offering these visits Monday through Friday by appointment only. Call Recreation for more details. 
  • We have a strong, dedicated staff on our COVID unit, which includes Registered Nurses.
  • We are following all CDC and NYSDOH regulations regarding infection control protocols related to Covid-19 management.  This includes proper levels of PPE and enforcement of social distancing guidelines.
  • Over 10% of our residents are end of life/Palliative.  We are in the top 10% nationally according to CMS of residents over 80 years of age. We are working diligently to manage this very fragile population in our facility on a daily basis.
  • Our clinical staff is very focused on providing direct care. If possible, direct your non emergent call to Social Services and we will provide an update.
  • In an effort to reward our hard working staff and to ensure that their commitment is acknowledged, we are instituting care member bonuses for staff working during the pandemic of $400, $200 and $100 based upon hours worked.
  • Providence Rest has initiated Executive Order 202.30 that requires weekly COVID-19 testing of all personnel. 

Thank you Shout-outs

Thank you to Senior Care EMS for a beautiful Ambulette Parade honoring the heroes that work here!

New York’s Premier Nursing & Rehabilitation Facility

At Providence Rest we provide our residents and patients with faith-driven compassionate care within a scenic setting that creates a feeling of home and family. We are a nonprofit Catholic nursing and rehabilitation facility welcoming all faiths. Our committed staff believes each resident and patient deserves to be treated with dignity, attention and warmth and our holistic approach ensures we support the entire person – physically, intellectually and spiritually. As a result, families are assured their loved ones are well cared for day and night and our convenient location and on-site parking makes visiting at any time easy.

Five senior female patients, one male patient, and Julio Rosario holding a conversation in the lobby in front of the Tree of Love decoration.

Our comprehensive services cover all physical requirements – including Short-Term Rehabilitation; Outpatient Rehabilitation; Long-Term Care; on-site Social Services and Care Transition back into the home; Respite Care; and Palliative Care, including end-of-life – while our social and spiritual mission supports all intellectual and emotional needs. Our skilled medical and health care staff includes nurses and nurse practioners, care specialists, physicians, dentists, psychologists and psychiatrists. Our state-of-the-art rehabilitation center features a full array of equipment and daily living skill space to enable patients to maximize recovery and our residential rooms are warm, clean and comfortable.